Hey, Hola, Bonjour, Ciao, Olá, Hallo, Cześć, 你好, 今日はI'm Daniela!
- Collaborated with Special Projects Coordinators and Managers to deliver exceptional experiences for executive program students.
- Proactively engaged with students throughout their journey to align efforts with program goals and improve student satisfaction.
- Leveraged student feedback and my experience to drive internal improvements and ensure program excellence.
- Played a key role in preparing and supporting business presentations for corporate clients and program delivery.
- Built and maintained cross-functional relationships with commercial, academic, IT, administrative, and facilities teams to ensure seamless program delivery and meet student expectations.
Area101 is a community formed by and for innovation leaders that currently has +200 collaboration-oriented executive profiles from diverse industries that actively participate in a trusted environment to provide and receive value, connecting with peers and ecosystem players, learning from their experiences and knowledge, and accelerating the resolution of their challenges through a personalised approach seeking to impact society.
I served as the leader of the innovation community and was responsible for its growth and development:
- Successfully established, planned, and executed effective communication and social media strategies that resulted in a 500% increase in the Area101 community and a 120% increase in the 101innovation community.
- Provided highly engaging text, image, and video content for social media that boosted engagement rates by 65%.
- Monitored and analysed feedback from community members and reported my findings, ensuring the community's needs and concerns were addressed.
- Actively participated in events and sessions with the community to foster connections, share knowledge, and promote innovation within their organizations.
- Remained up-to-date with the latest trends in open innovation to continuously provide valuable insights and support to the community.
This master’s program takes a close look at human-centered design, and how to find innovative ways to deliver value to the customers.
It is composed of four pillars: Business, Technology, Human-Centred Design and Innolabs.
Business
How consumer insights drive impactful business decisions. Understand the big picture.
Technology
Leveraging the latest technologies to enhance the customer experience and imagine a future that does not yet exist.
Human-centred design
Desirability and human factors to create the right thing, in the right way for the right people.
Innolabs
Hands-on, cross-functional Innolabs for teamwork in areas such as creative process, adaptive leadership, prototyping, design thinking and insights.
- Proposed website modifications leading to an increase in customer ratings of overall website by 4 points on a scale of 5; analysed website traffic to identify deficiencies in customer experience.
- Executed more than 10 advertising campaigns within client budgets; collaborated in designing, developing, and executing ads and worked with strategy team to improve conversion metrics by 15%.
- Built, maintained, and developed digital relationship with Primax Colombia's online communities, growing by 35% in the first half of 2021.
- Tracked campaign performance and monitored engagement levels. Implemented strategies to drive metrics, achieving a 30% increase in user engagement.
An officially recognised French higher education degree (grade de licence) in the field of international business and business administration, with a strong focus on management and marketing.
- Major in Innovation Management & Entrepreneurship.
- ERASMUS exchange at Università Bocconi.
- Achieved personal and team qualitative and quantitative targets, kept CSAT and ASA in line with the company's requirements and always scored above 85% in performance audits.
- Established long-lasting relationships and engaged customers by going the extra mile and scored an average of 4 on CSAT.
- Identified customer needs, clarified information, researched each issue and provided timely solutions with an average resolution time of 2 minutes.
- Generate client leads to buy, sell, and rent property.
- Determining clients’ needs and financials abilities to propose solutions that suit them.
- Counsel clients on market conditions, prices, and mortgages.
Support and assistance to minors who are victims of social exclusion in Catalonia.